How I work
A typical UX day can vary from project to project - whether I have the luxury to follow every step in the process, or whether I have to adapt to a lean and agile environment. It’s about building the best experience possible by using a 3-phase framework that provides focus.
1. Understand & discover
The first step is usually about understanding the commercial context, business drivers as well as the customer context and desires.
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Early discovery research sets us up for success and aligns strategic business goals with consumer needs.
2. Design & validate
With the insights gained from 'Discovery', we take into account the organisational priorities and constraints as well as the needs and context of the end users, in order to develop a high level concept or solution. This concept is further validated and tested with end users to help close any gaps and uncertainties within the knowledge gained.
3. Build, analyse & optimise
After exploring what the solution will look like, this stage is about detailing and building the solution and continually testing and learning with end users.
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The result is a process or experience tailor made for your users and the context in which they will be using it - and consequently is something that they actually want to use rather than need to use.
My core skills
Strategy
Stakeholder Interviews
Heuristic Review
Comparative Analysis
Content Audit
User Research
Contextual Inquiries
Task Analysis
Personas
Usability Testing
UX Design
User Scenarios
Journey Mapping
Wireframing
Functional Specifications
Prototyping
Experience Timeline
2020 - 2022
Fifty Zoo (Sydney)
Principal UX Designer
2013 - 2015
ING DIRECT (Sydney)
Senior User Experience Designer
2008 - 2009
Different (Sydney)
Experience Architect
2005 - 2007
AKQA (UK)
User Experience Architect
2002
Eco Divers (Indonesia)
Dive Master (PADI)
1999
Everest Trek
Kala Patthar (5,545m), Nepal
2015 - 2020
Wunderman-Bienalto,
Wunderman Thompson (Sydney)
Senior User Experience Designer (Consulting)
2009 - 2013
Bienalto (Sydney)
Senior UX Consultant
2007 - 2008
Human Factors International (UK)
Lead Usability Analyst
2002 - 2005
Freelance Practitioner (UK)
Usability Specialist / Information Architect
2000 - 2002
Cambridge Technology Partners (UK)
Cognitive Specialist / Information Architect
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Elisa del Galdo
Director at del Galdo Consulting
“I had the great pleasure of working with Dipan over a number of years at different consultancies, Cambridge Technology Partners and Human Factors International.
Not only is his work of the highest level, he is a constant learner and strives to share this with his colleagues. Dipan was terrific to work with and a highly valued member of my teams. I would gladly work with him again.”