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About me

I have over 18 years experience in UX strategy, research, information architecture, usability and experience design. My work has provided me with exposure and a broad knowledge base within Enterprise, Education, Government, and Defence, across Europe, United States, and Australia. 

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How I work

How I work

A typical UX day can vary from project to project - whether I have the luxury to follow every step in the process, or whether I have to adapt to a lean and agile environment. It’s about building the best experience possible by using a 3-phase framework that provides focus.

1. Understand & discover

The first step is usually about understanding the commercial context, business drivers as well as the customer context and desires.

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Early discovery research sets us up for success and aligns strategic business goals with consumer needs.

2. Design & validate

With the insights gained from 'Discovery', we take into account the organisational priorities and constraints as well as the needs and context of the end users, in order to develop a high level concept or solution. This concept is further validated and tested with end users to help close any gaps and uncertainties within the knowledge gained.   

3. Build, analyse & optimise

After exploring what the solution will look like, this stage is about detailing and building the solution and continually testing and learning with end users. 

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The result is a process or experience tailor made for your users and the context in which they will be using it - and consequently is something that they actually want to use rather than need to use.

My core skills

My core skills
Strategy
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Stakeholder Interviews

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Heuristic Review

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Comparative Analysis

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Content Audit

User Research
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Contextual Inquiries

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Task Analysis

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Personas

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Usability Testing

UX Design
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User Scenarios

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Journey Mapping

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Wireframing

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Functional Specifications

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Prototyping

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Experience Timeline

2020 - 2022

Fifty Zoo (Sydney)
Principal UX Designer

2013 - 2015

ING DIRECT (Sydney)
Senior User Experience Designer

2008 - 2009

Different (Sydney)
Experience Architect

2005 - 2007

AKQA (UK)
User Experience Architect

2002

Eco Divers (Indonesia)
Dive Master (PADI)
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1999

Everest Trek
Kala Patthar (5,545m), Nepal 
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2015 - 2020

Wunderman-Bienalto,
Wunderman Thompson (Sydney)

Senior User Experience Designer (Consulting)  

2009 - 2013

Bienalto (Sydney)
Senior UX Consultant  

2007 - 2008

Human Factors International (UK)
Lead Usability Analyst  

2002 - 2005

Freelance Practitioner (UK)
Usability Specialist / Information Architect  

2000 - 2002

Cambridge Technology Partners (UK)
Cognitive Specialist / Information Architect  
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Elisa del Galdo
Director at del Galdo Consulting

I had the great pleasure of working with Dipan over a number of years at different consultancies, Cambridge Technology Partners and Human Factors International. 

 

Not only is his work of the highest level, he is a constant learner and strives to share this with his colleagues. Dipan was terrific to work with and a highly valued member of my teams. I would gladly work with him again.

Experience Timeline
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