
Dipan Shah
User Experience Designer
Sydney, Australia
+61 433 376 078
dipanshah.com
I'm a User Experience Designer based in Sydney, Australia with experience in delivering end-to-end UX design for software products. I'm passionate about improving the lives of others through design. I have experience in UX strategy, research, information architecture, usability and experience design. My work has provided me with exposure and a broad knowledge base within Enterprise, Education, Government, and Defence, across Europe, United States, and Australia.

Experience
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2020 - 2022
Fifty Zoo (Sydney)
Principal UX Designer
Responsible for delivery of research, analysis, concept development, documentation and testing across Defence, Federal and State projects including: Army – C4 Edge Phase 2, Defence Innovation Hub – Systems Integration Lab, Defence Industry Supplier – Domestic Situational Awareness (C2) Platform.
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2019 - 2020
Wunderman Thompson (Sydney)
Senior User Experience Architect
Was primarily on secondment as a lead UX practitioner within the Design team at Dan Murphy’s (now Endeavour X) to provide support towards ongoing initiatives for their Mobile App. Also worked on UX deliverables for a major initiative by Elder Abuse Action Australia (EAAA).
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2015 - 2019
Wunderman-Bienalto (Sydney)
Senior User Experience Designer
Led UX deliverables and mentored junior team members across projects for organisations such as:
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Woolworths,
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Suncorp,
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IP Australia,
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Velocity Frequent Flyer,
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Dan Murphy’s,
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Herbert Smith Freehills, and
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Engineers Australia.
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2013 - 2015
ING DIRECT (Sydney)
Senior User Experience Designer
Responsible for deliverables across user research, concept development, design and testing. I worked on the experience design of the mobile app, tablet and desktop online banking.
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2000 - 2013
Bienalto(Sydney), Different (Sydney), Human Factors International (UK), AKQA (UK), Egg (UK), Cambridge Technology Partners (UK)
User Experience Designer
As part of design teams of several consultancies, I have held responsibilities for user research, usability testing, user experience definition and UX project management for clients including:
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Vodafone (US),
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Microsoft (UK),
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Sainsbury’s (UK),
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Citibank (UK),
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Macquarie,
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MLC,
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Engineers Australia,
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Charles Darwin University, and
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Suncorp
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Education
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MSc. in Interactive Computing Systems Design (HCI)
Loughborough University (UK) | 1995 - 96
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BSc. (Hons) in Computer and Management Sciences
University of Warwick (UK) | 1991 - 94
Certifications
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Certified Usability Analyst
Human Factors International (UK) | 2007
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Using TeamSite
Interwoven (UK) | 2001
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Novell Certified Web Designer (CIP)
Novell (UK) | 2000
Skills & Tools
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Strategy
Stakeholder Interviews, Requirements Gathering, Heuristic Evaluations, Competitor Analysis, Content Audit
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Research
Contextual Inquiries, Usability Testing, Observations, Card Sorting, Affinity Diagramming, Task Analysis, Personas
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Experience Design
User Scenarios, Journey Mapping, Storyboarding, Wireframing, Information Architecture, Navigation Modelling, Functional Specifications, Prototyping
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Tools
Figma, Sketch, Miro, Axure RP Pro, JIRA, Confluence, Omnigraffle, Visio, Morae, WebEX
Publications
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Integration of User Experience at Cambridge
IHM-HCI 2001 proceedings, Lille, 10-14 September 2001
Authors: Dipan Shah, Nick Leonard
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An Investigation into Supporting Collaboration over the Internet
Computer Communications - Special Issue: Internet State-of-the-art; Volume 20 Number 16 Jan 1998
Authors: Dipan Shah, Linda Candy, Ernest Edmonds