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Dipan Shah
User Experience Designer

Sydney, Australia

+61 433 376 078

dipanshah.com

I'm a User Experience Designer based in Sydney, Australia with experience in delivering end-to-end UX design for software products. I'm passionate about improving the lives of others through design. I have experience in UX strategy, research, information architecture, usability and experience design. My work has provided me with exposure and a broad knowledge base within Enterprise, Education, Government, and Defence, across Europe, United States, and Australia.

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Experience

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2020 - 2022

Fifty Zoo (Sydney)

Principal UX Designer

Responsible for delivery of research, analysis, concept development, documentation and testing across Defence, Federal and State projects including: Army – C4 Edge Phase 2, Defence Innovation Hub – Systems Integration Lab, Defence Industry Supplier – Domestic Situational Awareness (C2) Platform.

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2019 - 2020

Wunderman Thompson (Sydney)

Senior User Experience Architect

Was primarily on secondment as a lead UX practitioner within the Design team at Dan Murphy’s (now Endeavour X) to provide support towards ongoing initiatives for their Mobile App. Also worked on UX deliverables for a major initiative by Elder Abuse Action Australia (EAAA).

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2015 - 2019

Wunderman-Bienalto (Sydney)

Senior User Experience Designer 

Led UX deliverables and mentored junior team members across projects for organisations such as:

 

  • Woolworths,

  • Suncorp,

  • IP Australia,

  • Velocity Frequent Flyer,

  • Dan Murphy’s,

  • Herbert Smith Freehills, and

  • Engineers Australia.

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2013 - 2015

ING DIRECT (Sydney)

Senior User Experience Designer

Responsible for deliverables across user research, concept development, design and testing. I worked on the experience design of the mobile app, tablet and desktop online banking.

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2000 - 2013

Bienalto(Sydney), Different (Sydney), Human Factors International (UK), AKQA (UK), Egg (UK), Cambridge Technology Partners (UK)

User Experience Designer

As part of design teams of several consultancies, I have held responsibilities for user research, usability testing, user experience definition and UX project management for clients including:

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  • Vodafone (US),

  • Microsoft (UK),

  • Sainsbury’s (UK),

  • Citibank (UK),

  • Macquarie,

  • MLC,

  • Engineers Australia,

  • Charles Darwin University, and

  • Suncorp

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Education

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MSc. in Interactive Computing Systems Design (HCI)

Loughborough University (UK)  | 1995 - 96

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BSc. (Hons) in Computer and Management Sciences 

University of Warwick (UK) | 1991 - 94

Certifications

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Certified Usability Analyst

Human Factors International (UK) | 2007

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Using TeamSite 

Interwoven (UK) | 2001

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Novell Certified Web Designer (CIP)

Novell (UK) | 2000

Skills & Tools

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Strategy

Stakeholder Interviews, Requirements Gathering, Heuristic Evaluations, Competitor Analysis, Content Audit

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Research 

Contextual Inquiries, Usability Testing, Observations, Card Sorting, Affinity Diagramming, Task Analysis, Personas

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Experience Design

User Scenarios, Journey Mapping, Storyboarding, Wireframing, Information Architecture, Navigation Modelling, Functional Specifications, Prototyping

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Tools

Figma, Sketch, Miro, Axure RP Pro, JIRA, Confluence, Omnigraffle, Visio, Morae, WebEX

Publications

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Integration of User Experience at Cambridge 

IHM-HCI 2001 proceedings, Lille, 10-14 September 2001

Authors: Dipan Shah, Nick Leonard

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An Investigation into Supporting Collaboration over the Internet 

Computer Communications - Special Issue: Internet State-of-the-art; Volume 20 Number 16 Jan 1998

Authors: Dipan Shah, Linda Candy, Ernest Edmonds

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