
Dipan Shah
User Experience Designer
Sydney, Australia
+61 433 376 078
dipanshah.com
I'm a User Experience Designer based in Sydney, Australia with experience in delivering end-to-end UX design for software products. I'm passionate about improving the lives of others through design. I have experience in UX strategy, research, information architecture, usability and experience design. My work has provided me with exposure and a broad knowledge base within Enterprise, Education, Government, and Defence, across Europe, United States, and Australia.

Experience
2020 - 2022
Fifty Zoo (Sydney)
Principal UX Designer
Responsible for delivery of research, analysis, concept development, documentation and testing across Defence, Federal and State projects including: Army – C4 Edge Phase 2, Defence Innovation Hub – Systems Integration Lab, Defence Industry Supplier – Domestic Situational Awareness (C2) Platform.
2019 - 2020
Wunderman Thompson (Sydney)
Senior User Experience Architect
Was primarily on secondment as a lead UX practitioner within the Design team at Dan Murphy’s (now Endeavour X) to provide support towards ongoing initiatives for their Mobile App. Also worked on UX deliverables for a major initiative by Elder Abuse Action Australia (EAAA).
2015 - 2019
Wunderman-Bienalto (Sydney)
Senior User Experience Designer
Led UX deliverables and mentored junior team members across projects for organisations such as:
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Woolworths,
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Suncorp,
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IP Australia,
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Velocity Frequent Flyer,
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Dan Murphy’s,
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Herbert Smith Freehills, and
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Engineers Australia.
2013 - 2015
ING DIRECT (Sydney)
Senior User Experience Designer
Responsible for deliverables across user research, concept development, design and testing. I worked on the experience design of the mobile app, tablet and desktop online banking.
2000 - 2013
Bienalto(Sydney), Different (Sydney), Human Factors International (UK), AKQA (UK), Egg (UK), Cambridge Technology Partners (UK)
User Experience Designer
As part of design teams of several consultancies, I have held responsibilities for user research, usability testing, user experience definition and UX project management for clients including:
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Vodafone (US),
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Microsoft (UK),
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Sainsbury’s (UK),
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Citibank (UK),
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Macquarie,
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MLC,
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Engineers Australia,
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Charles Darwin University, and
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Suncorp
Education
MSc. in Interactive Computing Systems Design (HCI)
Loughborough University (UK) | 1995 - 96
BSc. (Hons) in Computer and Management Sciences
University of Warwick (UK) | 1991 - 94
Certifications
Certified Usability Analyst
Human Factors International (UK) | 2007
Using TeamSite
Interwoven (UK) | 2001
Novell Certified Web Designer (CIP)
Novell (UK) | 2000
Skills & Tools
Strategy
Stakeholder Interviews, Requirements Gathering, Heuristic Evaluations, Competitor Analysis, Content Audit
Research
Contextual Inquiries, Usability Testing, Observations, Card Sorting, Affinity Diagramming, Task Analysis, Personas
Experience Design
User Scenarios, Journey Mapping, Storyboarding, Wireframing, Information Architecture, Navigation Modelling, Functional Specifications, Prototyping
Tools
Figma, Sketch, Miro, Axure RP Pro, JIRA, Confluence, Omnigraffle, Visio, Morae, WebEX
Publications
Integration of User Experience at Cambridge
IHM-HCI 2001 proceedings, Lille, 10-14 September 2001
Authors: Dipan Shah, Nick Leonard
An Investigation into Supporting Collaboration over the Internet
Computer Communications - Special Issue: Internet State-of-the-art; Volume 20 Number 16 Jan 1998
Authors: Dipan Shah, Linda Candy, Ernest Edmonds